Returnly is the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one.The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%.
Returnly’s Zendesk integration helps your team be more efficient and effective by using fewer tools and more quickly answering questions about customer returns. Simply add the Returnly widget to access return merchandise authorization (RMA) details, including:
- RMA #
- Refund amount due (total refund amount)
- Is Exchange (yes/no)
- Details (link to Returnly for the return)
Returnly is the only return solution that lets customers get the right item before returning the wrong one. With Returnly, your customers are issued instant credit to shop your site after completing a return. When a customer converts, we pay for the new order and takes the risk so it can be fulfilled even before the return ships back, creating an amazing experience while streamlining fulfillment and returns at scale.
We also provide returns management tools as well as hosted and fully brandable end-customer touchpoints like order and return package tracking and self-service returns and exchanges. By switching from manual to automated returns, Returnly customers see a 93% decrease in return-related support inquiries.
- Power your own self-service Returns Center to support customer returns automatically, so you can spend more time on impactful work.
- Make it easy for customers to exchange for the right product helping you retain revenue and reduce manual processing.
- Reduce “Where is my order / refund” call to support with order and return tracking pages that include SMS alerts and proactive updates.
- Build customer loyalty by allowing shoppers to get the right item before returning the wrong one with instant Credit and exchanges.
- Unlock actionable return analytics, customer feedback and satisfaction scores.
Our Zendesk integration is available to all annual customers. Annual plans include automated returns and exchanges, product recommendations, fully brandable URLs, direct integrations, and access to add-on products including Returnly Credit, Green Returns™, International Returns, and In-Store Returns.
