Extract user information available in the ticket and store it in the requester field in Zendesk

The Knots Change Requester for Zendesk works without any manual work or agent interaction. It seamlessly updates the requester field in Zendesk ticket fields, crucial for tickets generated from forwarded emails, scanned documents, or third-party submissions.

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This process happens without the need to open the ticket.

• Automated Requester Update: Instantly recognizes and updates the requester's information in tickets.

• Pattern Recognition: Utilizes advanced pattern detection to identify correct requester details.

• Efficient Ticket Processing: Eliminates manual effort, speeding up ticket resolution.

• Auto reply to end-user: send an automated response to the final customer directly when the ticket is created.

• Collect data from scanned documents: Combine the Change Requester App with OCR for PDF and Scanned Documents by Knots to extract contact information from attachments into Requester Fields.

Improve Efficiency in Managing Zendesk Tickets

This solution automates this process by identifying patterns in the ticket text, like email addresses or names, and updating the requester field accordingly. This tool is designed:

• Save Time: Automates routine tasks, freeing agents for more critical issues.

• Increase Accuracy: Ensures tickets are assigned to the correct requester every time.

• Easy Setup: Intuitive and quick to implement within your Zendesk environment.

Main Benefits of Using the Change Requester App for Zendesk

1. Quick Setup: It only takes 2 minutes to start with the Ticket Parser.

2. Reduce Labor costs and turnover: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.

3. Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.

4. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge. 

About Knots.io

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser

• OCR for PDF and Scanned Documents

• Shopify Data Sync

• API connections

• Ticket Exporter & Archive

• Ticket Classification

• Sentiment Analysis

• Ticket Language Detection

• Merge Duplicate Tickets

• Change Ticket Requester

• And more Zendesk Automation

Contact

For more information or any inquiries:

Email: zendesk@knots.io | Web: knots.io