Effortlessly Distribute Tickets Among Agents with Smart Round Robin Technology

The Knots Round Robin Allocation for Zendesk ensures a fair and efficient distribution of tickets among your support team. Without any manual intervention or agent interaction, this app intelligently assigns incoming tickets to available agents, balancing workload and enhancing response times.

Features and Functionalities

• Automated Ticket Distribution: Seamlessly allocate tickets based on agent availability, expertise, or other custom criteria. Ensure an equitable distribution of work and prevent agent overload.
• Customizable Rules and Conditions: Tailor the ticket allocation process to fit your team's unique needs. Set rules based on agent skill level, language proficiency, or specific ticket categories.
• Real-Time Workload Balancing: Dynamically adjust ticket allocation in real-time, considering sudden changes in ticket volume or agent availability.
• Integration with Existing Workflow: Works in harmony with your current Zendesk setup, enhancing your support operations without disrupting established processes.

Transform Your Customer Support Experience

• Enhanced Agent Productivity: By evenly distributing tickets, agents can focus on providing quality support rather than managing excessive workloads.
• Improved Response Times: Quicker ticket allocation leads to faster responses, boosting customer satisfaction.
• Analytics and Reporting: Gain insights into ticket distribution patterns and agent performance, enabling data-driven improvements.

Main Benefits of Using Round Robin Allocation App for Zendesk

1. Quick Setup: Get started with the Round Robin Allocation in just a few minutes.
2. Reduce Labor Costs and Turnover: Automated distribution means less time managing tickets manually, decreasing labor costs and reducing agent burnout.
3. Test it for free: Like every Knots App, the Round Robin Allocation offers a 14-day free trial to experience its benefits risk-free.
4. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team and we’ll schedule a time to help you. Free of charge.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser

• OCR for PDF and Scanned Documents

• Shopify Data Sync

• API connections

• Round Robin Assignment

• Ticket Exporter & Archive

• Ticket Classification

• Sentiment Analysis

• Ticket Language Detection

• Merge Duplicate Tickets

• Change Ticket Requester

• And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io