Caller Verify is a cutting-edge security solution for call centers and IT help desks that extends the functionality of Okta Multi-Factor Authentication (MFA) to callers.

Caller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals. With Caller Verify, you can:

• Enhance your callers' experience.

• Eliminate call center fraud risk with NIST compliant verification.

• Reduce your average handle time to verify callers.

• Provide a unified verification experience across all channels.

With the Caller Verify and Zendesk integration you can verify callers into your IT helpdesk without ever leaving Zendesk.

With a push of a button the requester and their enrolled verifications factors are automatically looked up and a request to verify their identity can be easily sent to the caller.

Once completed, the verification details are automatically recorded in the Zendesk service ticket providing a complete audit trail. You can even configure conditions to require verification before the support ticket can be submitted ensuring that your business processes are followed.