Enrich Tickets with Real-Time Shopify Data in Zendesk Automatically

The Knots Shopify Event Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from Shopify and auto-fills the most important ticket fields.

Seamless Integrate Shopify and Zendesk - No More Switching Between Platforms

This process happens without the need to open the ticket.

• Automatically retrieve data from Shopify: Access customer details, order statuses, and product information from Shopify without ever leaving Zendesk. Auto-fill ticket fields with the most relevant information.
• Send data from Zendesk to Shopify: Update customer and order status in Shopify directly from your Zendesk ticket and keep your Shopify with the most updated information.
• Real-Time Sync and Enrichment: Auto-generate or update tickets in Zendesk based on specific actions and events. A change in order status? A new customer sign-up?
• Set Tag and auto route tickets: Set conditions based on criteria to prioritize the ticket. E.g.: if revenues are higher than 1000 or if customer requests to cancel an order that has been dispatched, etc.

What information can be integrated between Zendesk & Shopify?

As soon as a ticket is created, it gets populated with vital information from Shopify. From order history to customer preferences, agents have everything they need.

• You are in control: Select which kind of information you want to sync via API: order information, customer historical data, product information or any other data available in your Shopify account.
• Create or update tickets: Combine the power of Shopify Event Sync with smart automation to create an advanced workflow. Create or update a Zendesk Ticket when a new abandoned cart is create in Shopify, when a payment is declined, etc
• Automate Response: Fetch delivery information from Shopify and auto reply customer inquiries about order status, product availability, etc.

Main Benefits of Using the Shopify Event Sync App for Zendesk

1. Quick Setup: it only takes 2 minutes to start with the Shopify Event Sync.
2. Reduce Labor costs and turnover: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.
3. Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
4. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team and we’ll schedule a time to help you. Free of charge.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser

• OCR for PDF and Scanned Documents

• Shopify Data Sync

• API connections

• Ticket Exporter & Archive

• Ticket Classification

• Sentiment Analysis

• Ticket Language Detection

• Merge Duplicate Tickets

• Change Ticket Requester

• And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io