Intercom makes it easy to communicate with your customers personally, at scale. See your customers in real-time and track what they’re doing in your product, then chat with them inside your apps, by email, and via social.
Integrating Intercom with Zendesk ensures you have all the context you need to solve support issues quickly, with live customer data from Intercom right inside Zendesk. You can customize exactly what you want to see, including account and usage data, as well as sync user tags back into Intercom.
If you have Intercom Engage or Respond Standard, you can also forward Intercom conversations to Zendesk as tickets by completing the additional setup steps in the guide
Find out more about Intercom here