AnswerWise is an AI platform that automates your customer support with a Human + AI approach, leading to lightning fast ticket resolutions and significantly better customer experience.
With the AnswerWise app for Zendesk, you can:
- Automatically resolve repetitive support queries and save your agents time. - Provide faster issue resolutions for your customers 24*7. - Improve customer experience and reduce overall cost of customer service.
Key features of AnswerWise include:
- Real-time sync with your existing knowledge base: Updates to your knowledge base on Zendesk (Guide) reflect on the AnswerWise dashboard in real-time. Maintain a single source of truth. - Train and improve: Link customer queries to existing articles or create new articles in your knowledge base. Train AnswerWise to help deflect more queries over time. - Seamless handoff: Complex queries are seamlessly handed off to your support agents ensuring no issue is left unresolved.