ActiveCampaign for Support

Sync ticket data in ActiveCampaign to trigger personalized communications

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Connect Zendesk Support with ActiveCampaign to simplify ticket management, oversee customers' support activity, and guide customers through their respective pipelines effectively.

Keep your customers happy

Reduce churn and keep your customers happy by always being one step ahead of things with support information available in your CRM.

Be more effective and efficient

Integrate ActiveCampaign and Zendesk Support to keep both your customers and your internal teams informed on important steps in the customer journey.

Know what to do next

Always know the next step to take with your customers by following informed, helpful data.

What can you do with ActiveCampaign and Zendesk Support?

  • Automatically send Slack alerts to Support leaders when Zendesk tickets go unresolved for more than 2 business days
  • Update a customer's email in Zendesk and match it in ActiveCampaign with 1 click
  • Track when a prospect visits a specific page of your site, opens an email, or fills out a demo form
  • Use data from the entire customer lifecycle to choose the best content, send time, and delivery channel for each customer
  • Create entirely customized campaigns with minimal effort, then improve your send strategy in real time based on customer behaviors
  • Replicate the 1-1 personal experience for every customer, no matter how big your business gets

About ActiveCampaign

ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 180,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 900+ pre-built automations that combine transactional email and email marketing, marketing automation, ecommerce marketing, and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 70% of ActiveCampaign's customers use its 870+ integrations including Zendesk Support, Shopify, Square, Facebook and Salesforce. ActiveCampaign is one of only 17 products with over 10,000 positive customer reviews on, also scoring higher in customer satisfaction than any other solution in Marketing Automation, CRM and E-Commerce Personalization and is the Top Rated Email Marketing Software on TrustRadius./n/nStart a free trial at

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Team Integrations
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