Promptar matches your callers with Zendesk Users and Agents, delivering best-in-class screen-pops with associated Ticket information.
- Integrate Zendesk with your existing phone system.
- Build screen-pop Templates with any combination of Ticket, User or Organization fields, standard or custom.
- Add simple actions to the screen-pops like quick navigation to Tickets or Users.
- Configure rules to trigger different screen-pop Templates under different conditions.
- Answer, hold/resume, transfer and hangup calls from your desktop, with a click.
- Click-to-call support from within the Ticket interface to quickly dial the Ticket requester or any Collaborator.
Checkout the Promptar/Zendesk Quick Tour video for an overview of these capabilities and more.
- Promptar supports a growing number of phone systems: on premises and cloud-based. See supported Phone Systems to confirm that your existing system will work.
- Promptar supports integration with more than one application at a time, combining both Zendesk and a CRM with your phone system. See supported Applications for more.
- For full control and privacy, run Promptar server on a Linux or Windows sytem, on your premises or private-cloud.
- Run Promptar clients on Windows or Mac.
Promptar uses the Zendesk REST API and does not require Zendesk Talk Agents.