GPT Editor for Zendesk

Easily Create AI-Generated Responses in Zendesk

The GPT Editor is a powerful tool that lets you effortlessly create AI-powered text directly within Zendesk. It allows you to save your instructions and reuse them with a single click.
Whether you need to adjust the tone, translate a response, rephrase, or expand your content, the GPT Editor makes it easy: Simply save your customized GPT instructions and quickly apply them by hitting the most valuable button in the Zendesk editor: the GPT Editor icon!

Key Features

• Save time, reduce costs: Generate professional content in seconds, minimizing the time spent on writing and editing and allowing you to use GPT's full potential for endless use cases.
• Get it right every time: Craft and save GPT instructions that perfectly match your brand’s voice and style. The AI never has a bad day or overlooks typos!
• Improve with a single click: Need to expand, translate, or refine a response?Include everything your agents need on a regular basis directly in the editor.
• Leverage data from ticket fields: With Zendesk macros, the GPT editor can even access ticket fields and incorporate that information into responses.
• Integrate your own MS Azure instance: Optionally, use your own MS Azure GPT instance for more control.
• GDPR Compliant: WE ensure that all data is handled within the EU, with no data used for LLM training or stored on external infrastructures.

How It Works:

1. Set up instructions/prompts: In Settings, you define what GPT should do with your responses. You can refine, delete, and add instructions at any time.
2. Name them: Give your crafted instructions a short, impactful name for easy identification.
3. Open the Editor: Begin by composing a basic response.
4. Click the GPT Editor Icon: Select your saved instruction and watch the magic unfold!

Why Use GPT Editor?

• Boost productivity: Save time by letting the AI handle repetitive writing tasks.
• Maintain consistency and quality: Ensure your responses are always professional and aligned with your brand's tone.
• Enhance customer experience: Provide faster, high-quality replies to your customers.
• Unlock full AI potential: Unlike other tools that limit you to predefined tasks, the GPT Editor allows endless possibilities by letting you create custom instructions.

Get Started Today!

Add the GPT Editor to your Zendesk workspace and start creating better content with less effort!

Frequently Asked Questions (FAQ)

1. Can I use my own OpenAI instance?
Yes, you can use your own MS Azure OpenAI instance with the GPT Editor, giving you more control over the AI.

2. Is the GPT Editor GDPR compliant?
Absolutely. The GPT Editor uses only closed models within the EU, ensuring no data is used for training LLMs or stored on external infrastructures.

3. Can I customize the AI's behavior?
Yes, you can create and save custom instructions to tailor the AI for a wide range of tasks, from generating responses to refining them.

4. Can the GPT Editor use information from Zendesk tickets?
Yes, it can pull data from ticket fields using macros, and it can be combined with other Knots solutions to enrich ticket information.

5. What are the limitations of the GPT Editor?
The GPT Editor doesn't include a knowledge database (RAG solution), and if you use your own model, restrictions may apply.

6. How is the GPT Editor different from other AI tools?
Unlike other tools limited to specific tasks, the GPT Editor lets you create custom instructions, making it versatile and powerful for various use cases.