Sharpen Q

Sharpen's Zendesk integration is designed to increase agent efficiency

Preview image of app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Sharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications.

  • Sharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk.
  • View inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls).
  • Eliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI.
  • Agents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function.
  • Switch ticket association in real time to change which case the call log is written to
  • Make and receive calls from browser.
  • Links to call recordings logged in case notes
  • Several advanced call features are accessible (mute, call transfers, etc.).
  • Claim tickets within the CTI.
  • Automatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc.

Find out more about Sharpen Q here.

앱 세부 정보

호환:
Support
총 설치 수
5+
작성자
Sharpen
버전
1.1
가격(USD)
Free to install
See pricing details

앱은 계정에 바로 설치할 수 있습니다.

고객이 전하는 이용후기

앱을 설치하셨나요?

여러분의 소중한 의견을 기다립니다. 첫 번째로 이용 후기를 쓰세요.

마켓플레이스에서 앱 다운로드

마켓플레이스에서 내게 필요한 앱 다운로드하는 방법