Language Detection by Knots
Dynamically identify the language of the ticket in Zendesk for multi-language support.
1 reviews
설치
5
호환:
Support
개발자
Knots
Your solution to manage multilingual ticket submissions in Zendesk
The Knots Ticket Language Detection app quickly identifies the language of each incoming ticket before any agent opens it. Tag or save the language in a field for routing and reporting.
A quick reply in Any Language
Reduce the time spent on manual language identification, streamlining ticket processing.\This feature works with any language. This is why you need to identify the language of incoming tickets:
Dynamic Language Recognition: Automatically detects and assigns languages for each ticket.
Route to agents groups based on Language: Saves detected languages as tags to combine with powerful Zendesk triggers to route the ticket to specific agents.
Adaptable to User Profiles: Potential to update the language settings for the requester's profile, catering to future demands.
Focus on Individual Tickets: Prioritise accurate language detection on a per-ticket basis, enhancing support accuracy.
Detect Language and Translate Tickets for Maximum Support
If you receive tickets in languages not spoken by any of your agents, you can automate them by combining the Ticket Language Detection with the Knots Ticket Translator app.
It is ideal for businesses handling a multilingual customer base seeking to improve response accuracy and operational efficiency in their Zendesk support system.
Main Benefits of Using the Language Detection App for Zendesk
User-Friendly Interface: Easy to integrate and use within your existing Zendesk environment.
Quick Setup: It only takes 2 minutes to start with the Ticket Parser.
Scalable Solution: Adapts to your customer base's diverse and evolving linguistic needs.
Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
Contact
For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io
설치 방법
Simply click the install button to Install within Zendesk.
In the Zendesk navigation menu click on the app icon in order to configure your Language Detection service.
You will need an account for Knots.io middleware service.
Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io
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Emma
The app is really helpful and plugging gaps in ZD's capabilities. For us it was ensuring translation and ticket language tagging on tickets from DMs, via an OAPPS integration. This was to ensure dynamic content translation worked in macros. The set up was a little fiddly but: a) the team were phenomenally hands-on, helpful, and clear when assisting on the coding of this b) once set up, it works a dream! We had a few blips but the team were really responsive on email and very available for calls to help smooth this over
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