The Zendesk / Magento 2 integration works on all currently supported versions of Adobe Commerce and Open Source including the latest version of 2.4.

The Zendesk Magento 2 Connector for Sell app unites your business with an integration between Zendesk Sell data and Magento e-commerce data.

Improve customer satisfaction with better conversations

• Manage all your customer interactions in one place, whether you have one Magento site or several---driving efficiencies within your Sell team.

• Get more visibility on relevant customer data from Magento, such as billing, shipping, and order info on Zendesk Sell Contact, Lead, and Company cards.

Sync your teams for faster resolutions and higher revenue

• Stay up-to-date on the account and the customer with a single view of Sales information next to critical sales statistics, customer profiles, and sales orders.
  

Availability and Supported Versions

The Magento 2 Connector for Sell is available at no cost to all customers on Zendesk Sell plans. This integration is supported on Magento Open Source or Commerce 2.3.x - 2.4.x

Prerequisites

• Magento Open Source 2.3-2.4

• Magento Commerce 2.3-2.4

• Zendesk Sell plan