Zowie Diagnostics is a first-of-its-kind tool that analyzes past help desk data to provide actionable insights into your customer service. Our cutting-edge technology helps identify your most serious challenges. In turn, it'll equip you to make informed decisions that improve the customer experience. Connect easily and run your diagnosis for free.
Long waiting times. Endless backlogs. Increased future costs. To solve your customer service challenges, start with identifying them. Zowie Diagnostics will help you capture the state of your customer support desk to drive better decisions.
Zowie Diagnostics identifies all repetitive questions and offers an in-depth look into your automation potential.
Zowie Diagnostics is not an automation tool. If you’d like an automation solution for repetitive questions, please consider Zowie for Chat or Zowie for Support, both available on Zendesk Marketplace.