Using the Yonyx cloud based platform, you can create decision tree driven interactive guides. These guides can be published for interactive self service for your customers or for guiding your call center agents. In either application, Yonyx guides are used integrated with Zendesk.
Why would you consider Yonyx Interactive Guides?
Your organization uses Zendesk to create, track & close trouble tickets. You have also created (perhaps thousands of) knowledgebase articles. But customers and your call center agents often get lost trying to find the right article & intimidated when going through a comprehensive one! Sounds familiar?
Yonyx platform integrated with your Zendesk implementation helps you overcome these problems. Yonyx enables you create decision tree driven interactive guides for customer service.