Extract relevant information available in the ticket and store it in the ticket, user, and organization fields in Zendesk

The Knots Ticket Parser for Zendesk works without any manual work or agent interaction. It automatically parses patterns found in the ticket and stores information in the ticket fields, making unstructured data easy to handle.

Parse Mail and Incoming Tickets - A Solution for Everyone

This process happens without the need to open the ticket.

• Automated Ticket Parsing: Scans support tickets, detects patterns, finds important data, extracts unstructured information, and autofills relevant fields.
• Autofill text and number fields: Identify any kind of pattern. Mix numbers, letters, and special characters to find:

  • Order or customer ID

  • Vehicle license number

  • Serial number

  • IBAN

  • Invoice number

  • Offer number

  • Anything else you need

• Automatically update users and organizations: Look for a name, address, telephone number, or any other information and update the details of your users and organizations.
• Automatically update dates in your ticket: Store it with appropriate formatting according to your location and store it in Zendesk fields.
• Automatically change the ticket requester:: Update the ticket requester as soon as the ticket is created.

Your Ultimate Ticket Data Automation Solution

With advanced options that are simple to use, the Ticket Parser has stand-out features that offer smart automation to streamline the process in Zendesk.

• Auto merge duplicated tickets: Reduce ticket backlog.
• Set tag and auto route ticket: Set tags when specific information (i.e., VIP customers so your team can respond faster) is found, allowing further automation in Zendesk.
• Multiple sources to look for information: Find and autofill information from the title, description, comments, etc.
• Advanced Attachment Parsing: Combine the power of Ticket Parser with OCR for PDF and Scanned Documents by Knots to extract information from attachments into Ticket Fields.
• Search and Replace: Keep your ticket fields standardized by replacing specific characters.

Main Benefits of Using the Ticket Parser App for Zendesk

1. Quick Setup: It only takes 2 minutes to start with the Ticket Parser.
2. Reduce Labor costs: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.
3. Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
4. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser

• OCR for PDF and Scanned Documents

• Shopify Data Sync

• API connections

• Ticket Exporter & Archive

• Ticket Classification

• Sentiment Analysis

• Ticket Language Detection

• Merge Duplicate Tickets

• Change Ticket Requester

• And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io