Our app helps you save $25,000 per month by automating the resolution of duplicate tickets in Zendesk.

Admins have asked for it for years, and now it's finally here: a simple, clear way to automatically merge all your duplicate tickets. Resolve duplicate tickets automatically and reduce your backlog by 20%.

Why Duplicate Tickets Are a Real Problem

The traditional helpdesk setup requires agents to manually answer all tickets. The result is longer response times, a constant need to recruit employees as the business grows, and lower customer satisfaction.

In busy support environments, duplicate tickets pile up fast. A single customer might message you on multiple channels or several times for the same issue, leading to a cluttered backlog, wasted agent time, and fragmented communication.

Companies serving consumers typically have around 20% duplicate tickets in their queue at any given time. As a result, agents have to answer the same request twice or more. This causes higher ticket volume, higher time to resolution, and frustration for agents and customers.

Agents often switch between tickets to understand what’s going on, and sometimes customers receive multiple replies from different agents. It’s confusing for everyone.

Who is this for?

• Zendesk admins who are in charge of e-commerce or other consumer accounts.

• Support teams struggling with the sheer volume of customer support requests across multiple channels.

• Enterprises that need secure, compliant auto-merging apps (with HIPAA and GDPR compliance and SOC2, ISO27001 audit certifications).

• Anyone who’s ever said “Wait, didn’t we already answer this?”

If you’d like a calmer work environment for your staff, improved response times, and a 20% decrease in ticket volume, this app is exactly what you’re looking for.

Auto Merge 2025 is the easiest way to automate duplicate ticket merging.

Auto Merge 2025 automatically detects and solves duplicate tickets across all channels according to your business logic. For example, if a customer submits the same request twice through your web portal and once by WhatsApp, the three requests will result in only one ticket.

Here’s how it works:

Trusted by dozens of Zendesk Admins

Auto Merge 2025 is built by Adelante CX, a Premier Zendesk partner behind the apps that leading support teams around the world are using:

After using the Auto Merge 2025 app, your team will be able to:

• Quickly solve duplicate tickets and automate the work of 5–20 employees.

• Hire fewer employees because key tasks can now be fully automated.

• Go live within 5 minutes and start saving up to $25,000 every month.

From the customer’s point of view, it’s less confusing. They get a single definite answer, even if they’ve reached out across multiple channels.

From your agent’s point of view, it’s less of a time sink. They don’t have to keep answering the same question again and again because it was logged in several tickets.

And from a business point of view, you provide better service, with happier staff and customers, and higher retention.

Here’s what the Auto Merge 2025 app allows you to do:

• Customize the merge rules according to your needs. You decide which tickets are duplicates and how to solve them.

• View your merging stats and results in a single, unified dashboard.

• Create granular reporting in Explore to show you exactly how many duplicate tickets you have solved.

• Resolve tickets across every communication channel (Email, SMS, FB Messenger, WhatsApp, Messaging, etc.).

Rock-Solid Security

We take security seriously, and built this app with enterprise-grade security from day one.

• GDPR & HIPAA Compliant.

• ISO 27001, SOC2 Type II certified.

• Hosted on AWS for unmatched reliability.

• Data encrypted in transit using TLS 1.2+ protocols.

• Zero long-term storage: Data is processed in real time and immediately deleted.

• EU data residency options available to meet your compliance requirements.

FAQ:

Is there a limit to the number of rules the app can handle?Duplicate Ticket Merge 2025 can handle an unlimited number of rules.

Will this work for any language?Yes, the app doesn’t depend on specific languages or verticals and works regardless of the language used by your agents or customers.

Can you sign an NDA or DPA?Absolutely! Adelante regularly works with enterprise customers, and we're happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.

How do you ensure the security of our data?We do not store any of your ticket, customer, or message data and rely on a secure connection to your Zendesk to make any actions. For any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.

How long does it take to set up?Less than 30 seconds. Install it from the Zendesk Marketplace and you're ready to get started. Need any help? Feel free to schedule a call (getadelante.com/quiz).

Ready to finally break free of duplicate tickets?

Sign up for free now!