Remove Attachments

Auto-delete attachments from open and closed tickets via search

Keep Zendesk lean – remove the files you no longer need

Attachments in Zendesk can quickly pile up — old PDFs, screenshots, and files that bloat storage and increase costs. Many of these sit in closed tickets, where triggers can’t reach them, and manual cleanup is no longer practical.

Remove Attachments by Knots gives you that option. Use Zendesk’s built-in search to find the tickets you want to clean and automatically redact and delete attachments from them. Whether it’s a one-time cleanup or a recurring job, you stay in control of your data footprint — no manual effort, no custom scripts.

Benefits uf using Remove Attachments

• Clean up old files, automatically: Delete attachments from tickets that are no longer relevant — even those long since closed.
• Reduce Zendesk storage costs: File attachments can take up considerable space. Free it up with scheduled redaction.
• Stay in control of your data: Define exactly what gets removed and when — using the search logic you already know.
• Automate without triggers: Unlike trigger-based workflows (like in Redact Attachments, this app is ideal for archived or historic tickets.

Key Features

• Search-based removal: Define which tickets to clean up using Zendesk search queries — by creation date, status, or tags.
• Works on closed tickets: Supports tickets that are no longer editable by standard Zendesk workflows.
• Flexible scheduling: Set recurring jobs to run daily, weekly, or monthly — or run a one-time cleanup anytime.
• Deletes inline images too: Redacts both classic attachments and inline images embedded in tickets.
• Uses Zendesk’s redaction functionality: Attachments are permanently removed using Zendesk’s native redaction process — the same method used for manual file removal.
• Smart processing & logging: Already-processed tickets are marked to avoid reprocessing, and errors are logged for review.

Real-world use cases

• Remove attachments from tickets older than one year or all your closed tickets

• Regularly clean up tickets after a defined retention period

• Optimize your Zendesk instance without manual work or scripts

Delete attachments based on tags and triggers?

If you want to redact attachments based on Zendesk triggers or tags instead, check out our Redact Attachments App, which works with rules-based automation.

❓FAQ

Can I control which attachments are removed? Yes. You define the selection using Zendesk search queries — for example by date, tag, or file extension.

Does this delete ticket text or comments? No, only attachments are deleted. Ticket text remains untouched.

Does it remove inline images too? Yes, inline images are also deleted.

What happens if something goes wrong? Errors are logged so you can follow up or retry if needed. Already-processed tickets are tagged to avoid reprocessing.

Built by Knots

Knots builds clean, focused tools that solve real problems without the fluff. We believe in automation that actually delivers, improving your workflow until you're running a lean, mean support machine. Need help with setup or something customized? Get in touch at zendesk@knots.io - we'd love to hear from you.

🚀 Start your free trial today

Cut the clutter: Install Remove Attachments and take control of your Zendesk storage — with scheduled, automated cleanup jobs tailored to your needs.