Use Sunshine Custom Objects

Auto-fetch data from Sunshine Custom Objects and integrate it into tickets

Let the sunshine in: Use Sunshine Custom Objects by Knots automates data lookups and updates Zendesk tickets with information from Sunshine Custom Objects. This tool ensures your team has the right information at the right time, improving response accuracy and efficiency.

What problem does this app solve?

In many companies, data—such as inventory details, customer profiles, or location information—is stored in Sunshine Custom Objects. This data is important for workflows and decisions, but it’s difficult to access and link to Zendesk tickets. This causes delays, extra work, and higher costs.

The Use Sunshine Custom Objects app eliminates these challenges by providing a solution that:

• Automatically fetches relevant data stored in Sunshine Custom Objects and integrates it directly into tickets.
• Enriches tickets with relevant information.
• Simplifies processes, reducing dependency on technical resources or manual data entry.

How does it work?

This app simplifies using Sunshine Custom Objects in your workflows. Here’s how it works:

1. Specify the data you need and where it should go in the ticket.
2. When a ticket is created, the app pulls relevant data (e.g., shop ID, customer ID) from Sunshine Custom Objects.

3. The ticket is updated with this data, adding useful details like location or order information.

Use case

A retail business manages tickets from multiple store locations. Each ticket includes a shop ID, but the shop’s address and assigned manager are stored separately in Sunshine Custom Objects. Agents need to search for this information, which is time-consuming and error-prone. This slows ticket resolution and affects workflows.

With this app:- The shop ID is automatically matched to data in Sunshine Custom Objects.- Shop details, like address and manager, are added to the ticket.- Tickets are routed to the correct regional support team or used in automated workflows.

Key benefits of the app

• Seamless integration: Fully integrates with Zendesk to keep operations smooth.
• Improved efficiency: Reduces manual tasks, allowing agents to focus on resolving issues.
• Flexible use cases: Makes Sunshine Custom Objects usable for a variety of applications, such as automating ticket routing or enriching customer data.

Start your free trial

Start your 14-day free trial today and see how Use Sunshine Custom Objects can simplify your customer support operations.

Frequently asked questions (FAQs)

What are Sunshine Custom Objects?

Sunshine Custom Objects is a Zendesk app. It lets you store extra customer data and link it to tickets and requesters when needed.

Is this app easy to set up?

Yes, the app is designed for quick and straightforward configuration. Simply enter your lookup criteria and define where the fetched data should go.

How can this app improve your workflows?

The app helps you:- Automatically add extra customer data to tickets.- Route tickets to the right team using custom data.- Build workflows based on Sunshine Custom Objects data.