Change Primary Email solves a familiar issue: Your team sends a reply to a customer, but it ends up in an inbox they rarely check. This can lead to confusion and frustration, both for your team and your customers.

Change Primary E-Mail fixes that by making sure your replies always go to the same inbox your customer used to contact you. No more guessing, no more confusion, no more Zendesk emails not being received—just clear communication that keeps everything running smoothly and your customers happy.

Key Features

• Automatic Email Matching: Detects the email address your customer used and ensures your reply goes back to the right inbox. Your agents won’t need to manually adjust the Zendesk email configuration—Change Primary Email takes care of it, allowing your team to focus on solving customer problems, not managing emails.

• Autonomous Workflow: The app works automatically, updating email addresses without any manual input from your team. This allows your team to stay focused on delivering excellent customer service.

• Continuous Monitoring: Whether customers use a work, personal, or secondary email, the app continuously monitors and updates email addresses, ensuring responses are always sent to the right place.

• Easy Integration with Zendesk: The app integrates smoothly with Zendesk, fitting right into your team’s existing workflow without any disruptions.

Why It Matters

Customers expect replies to arrive in the inbox they used to reach out. When that doesn’t happen, it can lead to confusion and extra work for your support team. Change Primary Email removes the need for manual fixes or complicated setups, saving your team time and ensuring customers always receive the responses they expect.

How It Works

Here’s how it operates:

1. Detects the Sender’s Email: The app checks the email address your customer used and compares it to the known addresses in Zendesk.
2. Updates the Primary Email: Change Primary E-Mail automatically updates the email address to match the one the customer used to contact you, ensuring smooth functionality.
3. Ensures Seamless Responses: Your agents can reply just like they normally do, and the app ensures replies are always sent to the correct inbox.

Improve Your Team's Efficiency

Avoid missed replies and unnecessary confusion. With Change Primary Email, your team can stay focused on resolving customer issues without worrying about email miscommunication. It’s quick to set up, easy to use, and ensures replies go where they need to be—every time.

Start your 14-day free trial today and see how Change Primary Email can simplify your email management process—no commitments, just smoother communication.

Frequently Asked Questions (FAQ)

What if my customer uses multiple email addresses?

Change Primary Email automatically detects which email address the customer used to contact your team and updates the primary email for that specific ticket, ensuring replies are sent to the right inbox.

Can I send replies to both email addresses?

Zendesk only supports sending replies to the primary email address. However, Change Primary Email ensures the primary email is always the one the customer used to contact you.

Will this slow down my team?

No, Change Primary Email works in the background, updating email addresses without requiring extra steps from your team.