Merge Tickets
Streamline Zendesk ticket management with automatic merging
12 reviews
설치
330
호환:
Support
개발자
Knots
Say goodbye to duplicate tickets and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.
How to merge tickets in Zendesk automatically
The Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.
Key features of Zendesk ticket merge
- Smart ticket consolidation: Automatically find and merge related tickets in Zendesk based on the criteria you choose.
- Easy-to-use merging process: Simplify ticket merging with an intuitive interface and automated workflows.
- Clear tracking: Tags and comments are added to merged tickets for easy tracking and reporting.
- Efficient ticket closure: Automatically close secondary tickets after merging, reducing backlog and streamlining your support.
Benefits of merging tickets in Zendesk
- Eliminate duplicate tickets: Keep your Zendesk support queue clean and organized by merging similar tickets automatically.
- Boost agent efficiency: Save time by automating the search and merge process in Zendesk.
- Improve customer experience: Provide faster responses by consolidating all information into the most relevant ticket.
- Ensure consistent issue resolution: Link related tickets in Zendesk to give agents a comprehensive understanding of customer issues.
- Enhance support efficiency: Reduce backlog by linking and closing tickets automatically in Zendesk.
Get started with Zendesk Merge Tickets for free
Click “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!
Looking for more automation? Explore AI Ticket Autofill by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.
Knots: Your Zendesk automation partner
At Knots, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. Contact our team to discover how we can further automate your Zendesk processes!
설치 방법
Install the app
Click 'Install'.
Select the Zendesk instance where you want to install the application.
Follow the redirection to your Zendesk admin area. Make sure you have admin rights.
By default, the app is named "Merge Tickets", but you can rename it. Decide if you want to enable role or group restrictions.
Finally, click 'Install' again.
Access the app
Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.
Locate the Merge Tickets icon to the left after the Settings icon.Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.
Create an account
On the Settings page, go to Login.
Create a new account or, if you are already a knots customer, select Login.
If you have any questions or suggestions regarding this application, please visit our FAQ or contact us at zendesk@knots.io.
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