AI Ticket Redaction by Knots
Efficiently automate redaction in Zendesk Tickets
About this app
Automatically Remove Sensitive Data from Zendesk Tickets
Support tickets often contain sensitive information such as credit card numbers, personal addresses, phone numbers, IDs, or confidential business details. Once this data is stored in a ticket, it becomes a long-term risk for audits, internal access, and compliance.
AI Ticket Redaction by Knots automatically detects and removes sensitive information from Zendesk tickets without any manual work from agents.
How AI Ticket Redaction Works
When a ticket is marked as solved, AI Ticket Redaction scans the ticket content and attachments for sensitive data based on the rules you configure.
The app then permanently redacts that information from ticket text and files, ensuring sensitive data is not retained longer than necessary.
Redaction runs automatically in the background and does not interfere with active conversations or agent workflows.
What Can Be Redacted
You control exactly what gets removed, including:
Personal data such as names, email addresses, and phone numbers
Payment information including credit cards, IBANs, and account numbers
- IDs, serial numbers, or internal references, including data extracted via OCR for PDF and Scanned Documents by Knots
Confidential customer or business information
Why Teams Use AI Ticket Redaction
Reduce the risk of accidental data exposure
Comply with data protection and privacy regulations
Eliminate manual redaction and human error
Limit long-term storage of sensitive customer information
Protect internal teams by removing unnecessary access to private data
Get Started for Free
Try AI Ticket Redaction by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.
About Knots
Knots builds practical automation tools for Zendesk teams. Our apps help support organizations reduce risk, improve data hygiene, and automate critical workflows without adding complexity.
Other Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, AI Ticket Autofill, and more.
Privacy Policy
앱 세부 정보
설치 방법
Simply click the install button to Install within Zendesk.
In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Redaction service.
You will need an account for Knots.io middleware service.
Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io
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