AI Ticket Summary by Knots
Streamline ticket management with AI-Powered Ticket Summarization
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설치
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호환:
Support
개발자
Knots
Leverage the power of artificial intelligence to read and outline the content of Zendesk tickets into concise summaries. Ideal for tickets with extensive prior interactions, this app enhances agent efficiency and ticket resolution speed.
Summarize Tickets In No Time
Transform your ticket management with AI Ticket Summary by Knots. When a ticket is created in Zendesk, this advanced tool reads the entire content and summarizes the information quickly and easily.
Key Features
- Text Summary: Provides a compact text version of lengthy ticket conversations, enabling agents to capture the essence of the issue quickly.
- Unordered List Summary: Highlight critical points using bullet points for efficient scanning, ensuring no detail is missed.
- Ordered List Summary: Arrange and prioritize vital information in a structured numbered list, facilitating a logical and comprehensive overview.
- Resume information from documents: Combine the power of OCR for PDF and Scanned Documents by Knots to summarize information from attachments.
- Compatible with ChatGPT: Connect it with your own Azure GPT or OpenAI. If you don’t have an account, it will connect with ours at no extra cost.
Main Benefits of Using AI Ticket Summary
- Time Efficiency: Significantly reduce the time spent navigating extensive ticket histories, empowering agents to focus on effective resolutions.
- Enhanced Clarity: Obtain a clearer and more concise understanding of each ticket, leading to more relevant and precise responses.
- Adaptive Summarization: Select from various summary formats to meet the unique demands of different ticket scenarios, enhancing comprehension and decision-making.
- Quick setup: It only takes 2 minutes to complete the setup and start using the app.
- Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
- Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
Designed for support teams overwhelmed by tickets with complex pre-interaction histories, such as those from AI chatbots. AI Ticket Summary by Knots ensures rapid assimilation of critical issues, streamlining workflows and enhancing response quality. Install it now!
About Knots
We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:
Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
Contact
For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io
설치 방법
Simply click the install button to Install within Zendesk.
In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Summary service.
You will need an account for Knots.io middleware service.
Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io
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