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Sticky.io Connect

Efficiently handle all aspects of your Sticky.io customers.

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설치

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호환:

Support

개발자

Blue Gem Development

About Blue Gem Development

We specialize in building app integrations with CRMs, which enable businesses to connect their CRM platform with other software applications. By doing so, we help businesses streamline their processes, automate tasks, and ultimately increase efficiency. With our expertise in CRM integration, businesses can improve their overall operations and provide better customer experiences.

Manage all your customer payments and subscriptions seamlessly within Zendesk Support using Sticky.io Connect. You can easily view customers and orders, process refunds, and cancel subscriptions. Our efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution.

  • Automatically search customers based on ticket information

  • Manually search for customers by email, name, or phone number

  • Issue subscription cancellations

  • Issue payment refunds

설치 방법

Head on over to Sticky.io's 'Get Started' page in order to schedule a demo and get your account created.

After you've gained entry into your Sticky.io account, you need to create API credentials to connect to the Sticky.io Connect app.

Go to the Sticky.io Dashboard, then:

  1. Click 'SETTINGS' from the main menu
  2. From the dropdown, click 'ACCOUNTS & PERMISSIONS'
  3. Upon loading the next page, click the 'API Accounts' tab, find the 'ACTIONS' button below that and click the arrow button to the right of it
  4. From the dropdown, click 'Add API User'
  5. Upon loading the popup, enter these details:
    • Username: Sticky.io Connect App
    • Company Contact: The name of a point of contact from your company
    • Email: Email address of a point of contact from your company
    • Phone: Phone number of a point of contact from your company
    • Department: Select 'External API User'
  6. Click on the 'SAVE' button

  7. Save the API username/password temporarily somewhere

  8. Per Zendesk's rules, the username and password needs to be 'encoded', this can be done by doing the following:
    1. Go to our API Credential Encoder page

    2. Enter your API username and password into their respective fields

    3. Your API credentials will be automatically encoded and you can copy it from the 'API Token' field and temporarily save it
  9. From your Sticky.io Dashboard, look at the URL, for example: https://bluegemdemo.sticky.io/admin
    1. 'bluegemdemo', in this example, is our 'Sticky.io appKey'

    2. Whatever value that is for your account, copy that value and save it temporarily somewhere

  10. Go to the Sticky.io Connect's app settings and:
    1. Paste the encoded 'API token' into the 'sticky_token' field
    2. Paste your 'appKey' into the 'sticky_appKey' field
  11. Click the 'Update' button

That's it! You should be all set!

If you have any issues connecting with Sticky.io Connect, please let us know by contacting us

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