Now you can easily search the support email address & automatically apply the right adress based on your group and restrict which email adresses are displayed when creating a new ticket!

Try the app for free for 30 days. You can cancel the subscription at any time by uninstalling the app.

How It Works

Using Select Email Address in Zendesk is easy - here's how it works:
+ Click on "Add a Ticket" & write your message.
+ Search the support address associated with your ticket in the right sidebar (like macro search).
+ The default address will update in real time based on the assignee's group
+ You are able to add specific tags to support addresses, so they automatically go in the right view.
+ Click on Submit as "Pending" or "Solved".

Features

• Easy and fast search instead of scrolling
  
• Automatically apply the correct email sender address based on the agent's user and ticket group
  
• Update default address in real time based on the assignee's group
  
• Restrict sender email by agent or ticket groups
  
• Exclude specific email addresses from the sender address
  
• Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
  
• Apply specific Tags based on your sender address
  
• Automatically apply a signature to new emails – if you want this feature for replying too, check out our Zendesk Mail Signature app
  

About Automate My Store

We operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!

All our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.

Today, 10 000s of agents use the Automate My Store Zendesk Apps every day.

We hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at support@automate-my-store.com so we can discuss implementation.