Provide high quality & consistent customer service with the Customer Service Guide for WordPress/WooCommerce®!
The decision tree will improve your one-touch resolution & reduce your handling time.
Using the Customer Service Guide for Zendesk is a piece of cake - here's how it works:
+ Create decision trees for your most common requests.
+ When opening a ticket, the Customer Service Guide for Zendesk will automatically open.
+ You can search for your current case, and click through the decision tree.
+ Now your customer service will always be the same high quality & consistency, no matter who answers the tickets.
We have developed the WordPress Customer Service Guide for Zendesk for our own customer service. It helps us reduce complexity & keep our customer service at a consistently high level. Now, no matter who answers the tickets, we can provide the same quality in service.
We hope this app can help you improve your customer service as well! If you need a new feature or an adjustment, just shoot us an email at firstname.lastname@example.org so we can discuss implementation.
This app is also available for Zendesk Chat