Data export enables businesses to extract, analyze, and utilize valuable information from customer interactions. As we move towards an era dominated by artificial intelligence and automation, data export serves as a vital component for training AI-powered tools. By exporting customer support data, organizations can create a comprehensive dataset that helps develop and refine AI algorithms.The Advanced Export app is designed to simplify the process of exporting valuable customer support data from your Zendesk account.

This application allows users to easily extract ticket data, user information, organization details and Help Center / Guide.

Key Features of Advanced Export:

• Flexible Export Formats: Choose between XLSX or CSV files, depending on your preferred data format for analysis or AI training purposes. The ticket archive is available in HTML with an offline viewer and search function, or in JSON format.

• Advanced Filtering Options: Customize your data export by using a variety of filters, such as date ranges, tags, custom fields, and more, to obtain the most relevant information.

• Comprehensive Data Export: The application covers a wide range of exported data, including user and agent data, organizations and tickets.

• Detailed Exported Fields: Gain insights from the exported data by accessing a plethora of ticket and user fields otherwise accessible only via API.

• Easy-to-Use Interface: Advanced Export app features a user-friendly interface that allows you to quickly set up and execute data exports, making the entire process hassle-free.

What Data Can You Export?

For tickets:- Subject and description- Creation date- The first and the last end-user’s comments- The first and the last agent’s comments- Requester name/email/phone- Tags- Ticket Status- Custom fields values- Satisfaction ratings

[new!] Ticket JSON/ browsable HTML Archive:- All of the above- Dates of ticket resolution and updates- Group- Type- Priority- Organization- External ID- Assignee name- Brand- Followers- Channel- Form name- All comments, including chats- Attachments, including inlines

For users ( end-users and agents ):- User name/email/phone- Role and status- Tags- Created and updated date- Custom fields- User organization- User groups

For organizations:- Organization Name- Domain- Details and notes- Custom fields- Organization tags- Created and updated dates

For Help Center:- Articles in readable HTML format for all locales of selected brands.- Embedded images- Attached files

Contact us

Please contact us if you have any issues. You can report bugs and request new features in our Help Center