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Ticket Field Manager

Allow an admin to configure ticket fields to be required, hidden, or made read-only.

13 reviews

설치

5,000+

호환:

Support

개발자

Zendesk

About this app

The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.

Some of the fields available include:

  • requester

  • assignee

  • collaborator

  • sharedWith

  • status

  • ticket_form_id (the ticket form dropdown)

  • tags

  • type

  • priority

  • problem

  • custom_field_ID (e.g. custom_field_1234)

By enabling this app, you agree to the Built by Zendesk Terms of Use.

앱 세부 정보

설치 방법

Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.

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