Nicereply
CSAT, NPS and Customer Effort Score surveys for Zendesk
110 reviews
설치
210
호환:
Support
개발자
Nicereply
Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.
If you have any questions about Nicereply for Zendesk for Zendesk ask us at contact@nicereply.com
How does it work?
Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.
설치 방법
In order to use the Nicereply widget, you need to have an existing Nicereply account & integration with Zendesk Support.
If you don’t have a Nicereply account DO NOT CLICK INSTALL & follow these steps instead:
- Create your 14-day free trial at https://admin.nicereply.com/signup/zendesk. There’s no credit card required & you can cancel it anytime.
- Once you create your account follow this article to setup your Zendesk for Nicereply integration: https://support.nicereply.com/article/65-introduction-to-zendesk-integration
Using Nicereply for Zendesk, you can:
Choose a satisfaction metric you would like to measure: CSAT, CES or NPS
Choose a distribution method you would like to use: an in-signature survey or an automated post-ticket resolution survey
Enjoy measuring customer satisfaction in your Zendesk conversations.
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익명
NiceReply makes it easy to keep our eye on the pulse of customer service. It also made it easy to track metrics and grab data to present internally about how our team is performing in this area and where we can improve. Thank you, NiceReply!
익명
Nicereply is a great platform where I can see all the information that I need. Also it is super easy to browse and see specific information in order to take action to improve things in our organization and agents to give to our customer what they look for.
익명
Great app, great support, fast customer service :)
익명
Nicereply is a great platform for customers and agents to see how their progress is doing by handling different types of situations. It's also a great overview for management to keep tabs on their team members.
익명
NiceReply has been so convenient to keep tabs on my work, it's an easy site to log into and the site itself is easy to navigate!!
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