Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing. Worktual is a cloud-based communications platform designed for businesses, powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Unified Communications as a Service (UCaaS), AI-powered chatbots, and AI contact centers.

Worktual Telephony for Zendesk provides seamless integration to create a powerful business communications hub so that enterprise users can access the Worktual services (such as voicecall, call history) more easily, without leaving the Zendesk.

The Worktual Telephony for Zendesk integration can be easily deployed on the Zendesk Web app and managed by IT admins. No software or hardware is required to install, maintain, or upgrade.

In order to use this integration, your organization must have an active Worktual account.If you are a new user, signup for an account New User.

Why Choose Worktual for Zendesk:

• Click to Call.

• Click to dial phone numbers with Zendesk.

• Automatically log calls to Zendesk and capture meaningful data for your organization.

• Access Call history and Voicemails within the Call Logs.

• Enjoy the high call quality and security.

• Automatic ticket creation: Create a new ticket for each call interaction into tickets for easy record keeping and issue resolution at the end of the call.