AI Reply Writer
Use AI to assist in generating a ticket reply
평점 없음
0 reviews
호환:
Support
개발자
Andrew Schreiner
Use AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect.
The app allows users to:
*Generate a best 'Next Reply' for the ticket
*Change the tone of the reply
*Rephrase the reply
*Expand on the reply
*Refine the reply
*Translate content
*Use your own prompting to generate code samples
The applications are endless for this great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and for those agents that English may not be their native language. Explore all the possibilities of AI with the AI Reply Writer app!
The app is a paid app that uses API services from either OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app! This app uses API keys from either OpenAI, Google, or Perplexity.AI. You must already have an account or sign up with one of the providers to take advantage of this app. As with all AI, use it to your advantage but make sure agents still read the output and make their own necessary changes to the content.
설치 방법
Install the app into your instance. You will need a valid API key from one of the following sources to continue. - OpenAI - Gemini - Perplexity AI
Enter the information below to complete the setup. 1. API Token - API Token generated in the AI platform you choose to use 2. AI Engine (openai, gemini, or perplexity) 3. AI Engine Model: Corresponds to chat API that you will be using such as gpt-4o or gpt-4o-mini 4. Max Comments - As long as this value isn't set to 0, it will return ticket comments and add them as additional context to the AI engine to help return better results. A value of '-1' will add all comments to the AI 5. System Prompt - Enter a prompt that will be passed to the AI engine you choose to define the result output you wish to return. 6. Allow Refinement - While in the app, if this is checked, a refinement section will display for your agents to add their own content to the message and change the output 7. Allow Advanced Usage - This checkbox being checked allows the user to enter in a single prompt and get a response. It contains no added context such as ticket comments.
Once you have changed your settings, save the app configuration. A new icon will load in the editor toolbar within Zendesk. Click on the new icon to use the app.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요