Stylo Sentiment Scores
Predictive CSAT and Sentiment Scoring for Zendesk tickets powered by ChatGPT
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Stylo
Powered by OpenAI's GPT-4o, our AI offers sentiment scoring, categorization, ticket automation, and advanced reporting.
Try Stylo Scores for free for the first 14 days! No credit card required.
What Can Stylo Scores Do?
Identify and prioritize important tickets before customers escalate
Automatically categorize and tag tickets for powerful reporting
Unlock product insights with sentiment trends
Track agent performance trends
Enhance customer care by identifying which accounts need attention sooner
Stylo Sentiment Scores + Automations
Stylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary.
Use Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team's needs. Automatically boost a ticket's priority in the queue, or even send a Slack message to a channel when a high value customer reaches out.
Stylo Categorization
For an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they're experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you're already familiar with in Zendesk.
Stylo Reporting
Get powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We'll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization.
Learn more at askstylo.com and reach out to us with any questions!
설치 방법
After clicking "Install" above, you'll be guided through a quick onboarding process (we promise, it's less than 3 minutes!), where we'll introduce you to Stylo and have you review our terms and conditions. You'll also need to grant Stylo API access to enable sentiment analysis and reporting features.
How does it work?
Stylo is a pre-trained AI that reads and understands every customer interaction to identify problems and their answers. With our proprietary machine-learning models we generate responses to dramatically reduce the time spent on tickets.
How long does setup take?
Stylo comes pre-trained so there's no need for any additional training or adjustments. It works out of the box and adapts to your business on its own. The moment you install our app, Stylo starts analyzing your tickets, providing immediate feedback on how your customers feel, when those feelings start to change, and what they are talking about. Stylo works seamlessly for any business type—B2B, B2C, E-commerce, Education, and more.
Is my ticket data secure?
Your data security is our top priority. With our founders' deep cybersecurity backgrounds, we take protecting customer information seriously and have the expertise to back it up. See more about our comprehensive security program here.
How much does this cost?
Begin with a free 14-day trial, no credit card required. Our current plans and pricing can be found at askstylo.com/pricing
Learn more at askstylo.com and reach out to us with any questions!
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