For over 11 years, Five9 and Zendesk have partnered to redefine the customer experience while improving agent efficiency and providing greater customer satisfaction. Recognized as Zendesk Tech Partner of the Year in 2023, Five9 has a proven track record of empowering more than 250 joint customers with innovative solutions, turning customer experiences into customer loyalty and trust. Five9 brings the power of people, technology, and partners to organizations worldwide.

Supercharge your sales operations with Five9 Cloud Contact Center for Sell!

Five9 works seamlessly with Zendesk Sell, eliminating the friction from deal updates, so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Why Choose Five9 for Zendesk:

• Zendesk for Sell: Collaborate with your sales teams and exceed goals through the combined power of Five9 cloud contact center and Zendesk Sell.
• Talk Partner Edition (v2) Support: Enables access to over 130+ pre-built APIs to configure telephony requests and trigger actions.
• Enhanced Ticketing UI: Improves the overall user experience providing the agents with a clean-looking agent workspace.
• Voice Comments: In conjunction with standard call objects, Five9 displays call-related information in the form of voice comments as opposed to internal ticket comments.
• Collapsible Ticket View: Call data is displayed in the ticket in a more organized manner, allowing agents to easily access the data they need when they need it.
• Unified Agent Workspace: Seamlessly integrates with Zendesk Sell to create a single, intuitive workspace combining cloud contact center functionality and Zendesk CX platform, eliminating the need to toggle between applications.
• Intelligent Routing: Skills-based routing and customer information to determine customer intent and route customers to the right resource to help them.
• Robust Outbound Dialer: Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.
• Powerful Five9 AI Portfolio: Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.
• Omnichannel Engagement: Whether it be Zendesk Omnichannel or Five9 Digital Channels, our integration allows a smooth transition between multiple channels and seamless data transfer.
• Global Availability: Yes, our integration is globally available and easy to install!

Want to start driving an even better customer and prospect experience with Five9? Get in touch with us now.

Embrace the power of seamless integration and transform your customer experience today with Five9 and Zendesk for Sell. You may also check out our integration offering on our website or download our data sheet: Five9 Zendesk Sell.