Yellow.ai's Agent Assist System Overview

Yellow.ai Agent Assist connects with Zendesk to enable support agents with Generative AI-powered tools aimed at increasing their performance and productivity. Agents can leverage these features in the Zendesk interface, without leaving the chat session.

Key Features:

1. Chat Summarizer:

   • Yellow.ai Agent Assist generates concise summaries of chat sessions, enabling agents to quickly understand context and resolve queries effectively.

2. Agent Suggestions:

   • Empower agents with AI-powered reply suggestions for on-going conversations to help them provide accurate resolutions consistent with company policies.

3. Intelligent Search:

   • Enable agents with Intelligent Search, a powerful search tool for agents to swiftly search for relevant information related to the conversation in documents, manuals and additional resources.

4. Live Sentimen:

   • Identify the customer's sentiment based on chat responses, which allows agents to tailor the tone of their responses in real time.

Benefits:

• High agent productivity: Enable agents to answer more queries in lesser time with AI-powered tools like chat summarizer and intelligent search
• Accurate and consistent responses: Advanced response suggestions by Agent Assist helps agents provide effective and consistent resolutions.
• Improved user experiences: Contextual conversations based on user sentiment and past chats enable a better user experience.

Yellow.ai Agent Assist is a valuable addition to your support toolkit, empowering agents to deliver exceptional service with greater ease and effectiveness.