Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at zendesk.com/talk/pricing. For over 11 years, Five9 and Zendesk have partnered to redefine the customer experience while improving agent efficiency and providing greater customer satisfaction. Recognized as Zendesk Tech Partner of the Year in 2023, Five9 has a proven track record of empowering more than 250 joint customers with innovative solutions, turning customer experiences into customer loyalty and trust.

Empower Teams to Achieve More with Less!

Enhance the agent experience with a unified workspace seamlessly integrated into your Zendesk environment to increase efficiency and productivity for your agents.

Simplify operations with real-time guidance and transcription to personalize interactions. With customer data captured within Zendesk, agents are equipped with the tools they need to build customer trust and loyalty.

Why Choose Five9 for Zendesk:

• Talk Partner Edition (v2) Support: Enables access to over 130+ pre-built APIs to configure telephony requests and trigger actions.

• Enhanced Ticketing UI: Improves the overall user experience providing the agents with a clean-looking agent workspace.

• Voice Comments: In conjunction with standard call objects, Five9 displays call-related information in the form of voice comments as opposed to internal ticket comments.

• Collapsible Ticket View: Call data is displayed in the ticket in a more organized manner, allowing agents to easily access data they need, when they need it.

• Unified Agent Workspace: Seamlessly integrates with Zendesk Support to create a single, intuitive workspace combining cloud contact center functionality and Zendesk CX platform, eliminating the need to toggle between applications.

• Intelligent Routing: Skills-based routing and customer information to determine customer intent and route customers to the right resource to help them.

• Robust Outbound Dialer: Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.

• Embedded Workforce Management: Seamless integration of Five9 Workforce Management provides real-time access to quality and workforce management functions.

• Powerful Five9 AI Portfolio: Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.

• Omnichannel Engagement: Whether it be Zendesk Omnichannel or Five9 Digital Channels, our integration allows a smooth transition between multiple channels and seamless data transfer.

• Global Availability: Yes, our integration is globally available and easy to install!

See our integration in action:

Embrace the power of seamless integration and transform your customer experience today with Five9 and Zendesk for Support.

You may also check out our integration offering on our website or download the Five9 Adapter for Zendesk datasheet.