Create multiple child and grandchild tickets for a single parent ticket. Their ID, title and status information will be linked.

Setting:

1.Install the app.

2.Select ticket field for storing ID of parent, child, and grandchild tickets.

3.Select either or both of 'Add requester to recipient list' or 'Add current user to recipient list'

4.Set up other optional settings as needed.

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The entered content will be used to create a new ticket or user in Zendesk.

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This app does not collect any data entered by users.Data entered by users is stored within Zendesk, either in [Tickets] or [User].

Such data is stored and used only within Zendesk and is never stored outside of Zendesk.Furthermore, no data is shared with any third parties.

The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.

If you have any questions or concerns regarding data privacy or security, please contact us from the email below.zendesk_support@eclect.co.jp

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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.

Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.

Terms of service(JPN)

Terms of service(EN)