Screendesk is the all-in-one video solution trusted by customer facing teams at startups and enterprises worldwide.

## SCREEN RECORDING

• Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens.

• Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.

• Collect browser metadata & Console logs: recordings also come with console logs and additional metadata such as operating system, hardware, and browser details.

• Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets.

• No download or installs: works on any desktop browser. Your customers simply click on the link and start recording.

• Search and reply with existing videos in your helpdesk.

• AI Video summaries: transcribe and summarize screen recordings with AI to help your team triage issues faster.

## LIVE SCREEN SHARING

• Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions.

• Record your video calls: train new support agents by sharing recordings of your video calls.

• No downloads required: Jump on a video call with your customers without requiring them or your agents to download anything.

## POWERFUL EMBEDS

• Collect screen recordings directly from your submit request page.

• Embed videos in your help center: Say goodbye to long, boring help articles. Embed videos in your help center to make it easier for customers to help themselves.

• Call-to-action buttons: Add links to help articles and other resources from within your video.

Visit our Help Desk or contact support@screendesk.io for support.