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Appbot

Automatically post your mobile app reviews to Zendesk & reply faster than ever

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설치

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Appbot

Automatically post mobile app reviews to Zendesk to make listening and responding to your app users easier than ever before.

Appbot supports the iTunes, Google Play, Amazon & Windows Phone app stores, making your reviews from all stores conveniently accessible in Zendesk.

Connecting Appbot & Zendesk allows you to:

  • Post some or all of your app reviews into your Zendesk

  • Reply to Google Play and iOS reviews natively within Zendesk

  • Identify & respond to the most important reviews first using tags automatically added by Appbot, like star rating or version

  • Use Zendesk triggers to automatically assign reviews to the right people in your team

Outside Zendesk, your Appbot account also gives you:

  • Advanced sentiment analysis of your app reviews to help you track how users feel about your app over time

  • Topics analysis tools to show you what themes are appearing in your reviews and help you to keep your roadmap relevant

  • Appbot is trusted by the world’s top app developers, and used by over 35% of top charting apps

Integration with Zendesk is available during a 14-day free trial of Appbot, and no credit card is required to get started.

설치 방법

If you are not already an Appbot user you’ll need to sign up at https://appbot.co. You'll be automatically given a 14-day free trial of the Large plan.

Then follow these steps - it takes less than 5 minutes:

  • After sign up you’ll be guided through the process of tracking your apps in your Appbot account

  • Navigate to the integrations page https://app.appbot.co/integrations

  • Ensure the app you want to integrate is selected in the filter bar on the right

  • Add a new Zendesk integration

  • Follow the configuration instructions shown after creating the integration to link your integration token into Zendesk

Just repeat the process for any other apps you want to manage through Zendesk.

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