Geckoboard makes it effortless to share real-time Zendesk metrics with your team—and beyond.

Keep everyone aligned on what’s happening across different channels in real-time, spot issues sooner, and celebrate wins as they happen.

Simply connect your Zendesk account and, in seconds, you’ll be visualizing live metrics and data like live ticket volume, open/unassigned/closed tickets, CSAT and new CSAT comments, SLAs hit or breached, top ticket solvers, average replies per ticket, first reply time, and much more. No training, no tutorials needed - just instant clarity on the numbers that matter most.

It only takes a few minutes to create a custom dashboard, tailored to focus on the things your team cares about. And once you're ready, sharing real-time Zendesk data with agents and stakeholders in your business is easy and secure:

• Share a link to your live dashboard that can be loaded up in any browser, bookmarked, shared in a chat or embedded in a knowledgebase.
• Invite colleagues to your account, giving them access to edit, create and explore dashboards themselves, or give view-only access to specific dashboards. No Zendesk seats needed.
• Schedule snapshots of your dashboard to be automatically sent over email, Slack or Teams (coming Q3 2025) to simplify daily/weekly/monthly reporting
• Set up notifications directly to Slack when KPIs hit certain thresholds
• Display live wallboards in your workspace or contact center, using just a TV, and an affordable, easy-to-source dongle.

Focus on important metrics

With their heads down answering tickets and focusing on customers, it's tough for agents to see how things are going and make decisions about where they should spend their time. Geckoboard gives your team access to real-time data at a glance, raising awareness of queue activity, KPIs and workload balance throughout the day.

Bring live metrics together from Zendesk Support, Talk/Voice, Chat/Messaging and Sell, plus add data from over 90 other tools - including Aircall, HubSpot, Salesforce and Spreadsheets - for a full omnichannel view of what's happening across Support

Prevent problems

Issues can often go unnoticed, but because Geckoboard refreshes quickly and automatically, and can send notifications to Slack when KPIs change, you and your team can always see exactly how busy things are at any given time, and address problems before they get out of hand.

Stay energized

Highlighting your star agents with a leaderboard on your dashboard is a great way to energize the team! With a bit of friendly competition, the whole team is inspired to raise the bar and lets them celebrate their successes.

Feel valued

Customer support teams often have their hard work overlooked, and deserve more recognition than they get. Sharing your dashboards or displaying them on a large screen in your workplace is a great way to shine a light on the whole team's contribution to the business.

Dig deeper with Interactive View

Need to investigate a number? Unpack your metrics and dig into the details, without having to leave Geckoboard. Easily get to the bottom of what’s going on with a quick breakdown that helps you see your numbers from different angles, and effortlessly find which tickets are contributing to certain metrics.

See who's available in real-time

See current agent availability, workload across different channels, individual agent capacity and more, with our standalone Zendesk Agent Status integration. Requires omnichannel routing to be set up on your Zendesk account.

What our customers say

"Team performance has improved, customer satisfaction improved, and we see higher team satisfaction too. Our customer service teams are consistently among our most satisfied teams within the business." - Kieran Boyce, General Manager - Operations, Woolworths MarketPlus - View case study

"Zendesk and Geckoboard go together perfectly - like tea and a biscuit. We've embedded Geckoboard into Zendesk so agents can look at it anytime. Some have it as a second monitor so they can keep an eye on it in their workspace. Sharing individual performance across the department has been extremely motivational." - Graham Paddon, Head of Customer Experience, Simba Sleep View case study

"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank

"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop

"Agents love it because they can see everything they need in one place. The rest of the company love it too because they simply didn't know what was going on in the Customer Care team before we shared our dashboards. It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organization." - Logan Grooms, Director of Customer Care, Maisonette

"Geckoboard gives me a helicopter view – I’m able to see everything I need in one place." - James Billet, Customer Experience Manager, Jigsaw View case study

"Geckoboard’s Zendesk integration is unmatched." - Jodi Miller, Director of Customer Service, PayByPhone

Key features

• Easily build great-looking dashboards using live data from Zendesk Support, with an intuitive interface anyone can use

• Refreshes automatically - and quickly - so data is always accurate

• View Support metrics alongside real-time metrics from Zendesk Chat, Talk and Sell, as well as 90+ other tools using our no-code integrations

• Powerful filters help visualize data for specific groups, tags, brands, channels, assignees and more - includes support for custom fields too

• Easy-to-interpret visualizations make it a breeze for teams to understand current performance in a glance

• Slice and dice data with Interactive View, and export high-level ticket data as a CSV for further analysis

• Effortlessly broadcast your dashboard on a large screen or TV using affordable hardware (sold separately)

• Access mobile-friendly dashboards to stay in the loop whilst out of the office

• Send custom notifications in Slack and Teams when metrics and SLAs hit a threshold

• Add your logo and brand colors to customize your dashboards even further

• Flexible plans to fit all budgets, starting at $60/month USD

• Amazing support (>90% CSAT!) available 24 hours, Mon-Fri (see our own support team’s live metrics here)
• Try completely free for 14 days, no credit card required

Visit Geckoboard.com to get started!

Data disclosure & security

Geckoboard’s integration with Zendesk securely accesses your Zendesk data via the official Zendesk API.

• Data access: Only the metrics and fields you explicitly select are retrieved.
• Data use: Your Zendesk data is used solely to power dashboards you create within Geckoboard. We do not use it for advertising, profiling, or any secondary purposes.
• Data storage: Geckoboard does not permanently store your Zendesk ticket content. Metrics and summaries may be cached temporarily to enable fast refresh rates and real-time dashboards.
• Data sharing: Your data is never sold or shared with third parties. It is only visible to users you authorize within your Geckoboard account.
• Security: All data is encrypted in transit (TLS 1.2+) and at rest. Access is restricted and monitored, with regular security reviews and strict internal controls.
• Privacy: Geckoboard is GDPR-compliant and adheres to industry best practices for safeguarding customer data.

For more information, see our Privacy Policy and Security Overview.