Reply to Email Selector
Automatically select reply-to email
1 reviews
설치
71
호환:
Support
개발자
OAPPS by Ontec
Email selector
Have you configured many support emails in Zendesk, e.g., separate emails for B2C, B2B, Partners, Finance for each brand? With this app, your agents can choose which email is better to use with every ticket comment. Furthermore, admins can set up rules that automatically map groups to support emails. E.g., your finance will always reply via finance@yourbrand email, and your support team will initiate tickets via support@yourbrand
Main features:
A drop-down list of all emails in the ticket sidebar
Auto-select proper email for the current ticket group
Set email for a new ticket, based on the agent default group
Easy configuration within the app
We are looking for your feedback! please rate the app bellow or visit our help center to get the app for free and get our support https://zendesk.oapps.io
설치 방법
All you have to do is install the app and agents immediately will be able to select support emails on the ticket right panel.You can use the promo code FREEEMAILSELECTOR to have the free version of the app, so you don't even need your cc.
Configuration options for administrator
As an administrator open any ticket and press the gear icon in the app right corner.
Select a group to be assigned with support address
Select one of the support email address for each group
Press save
Visit our Help Center for more information.
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