Tired of spending hours and hours identifying & merging duplicate tickets?
See all open tickets from the same user in the sidebar - and merge duplicates with 1 click!

Try the app for free for 30 days. You can cancel the subscription at any time by uninstalling the app.

How It Works

• If a customer writes multiple tickets, you will get notified in the sidebar.
  
• By clicking "Merge", you will be able to automatically merge the duplicates.
  
• All tickets are merged into 1 ticket & you can reply to all emails.
  

Features

• Manual searching & merging takes roughly 5 minutes. Automatic merging takes 2 seconds.
  Therefore, this app saves at least 8-10 hours per agent per month on average
  
• Get a Duplicate Notification when a customer has multiple open tickets
  
• Merge tickets with 1 click
  
• See & reply to all emails in 1 ticket
  
• Full automation of the native & manual Zendesk merging capability
  
• Simply click Install (on the top right of the Zendesk app store page of this app)
  

Data Handling

We do not transmit or store any of your customers' data externally, which ensures you stay fully GDPR, HIPAA, ISO 27001, SSO 2 Type I, 2FA, RBAC and encrypted data processing compliant.
The app may transmit TLS 1.3 encrypted, non-personalized security relevant errors to our own servers allowing us to take proactive measures to ensure continuous updates for security and usability.

About Automate My Store

We operate multiple e-commerce stores ourselves we know the day-to-day struggles. During our growth, we often found bottlenecks that slowed us down. Being lazy but experienced developers we instead decided to automate most of these tasks – and now sharing these automations with you!

All our Zendesk apps are in use by our own stores and tested with millions of tickets – and of course, we will always keep them up to date.

Today, 10 000s of agents use the Automate My Store Zendesk Apps every day.

We hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at support@automate-my-store.com so we can discuss implementation.