Netomi for Support

The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester's New Tech: Conversational AI For Customer Service.

With the Netomi Virtual Agent, you can:

• Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention

• Leverage AI-powered recommended replies to help your agents work faster
  
• Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills

• Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions

• Access real-time analytics and reporting within the Netomi AI Studio dashboard

The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.

Data Privacy & Security

We are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices:

Data Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.Data Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure.Data Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.Data Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access.Data Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.