Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing. Worktual is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Contact Centre as a Service (CCaaS) and AI-powered chatbots (Lukas and Lola).

Worktual Contact Centre for Zendesk enables reps and agents to streamline daily workflows with critical features such as click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions.The Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins.No additional software or hardware is required for installation, maintenance, or upgrades.

To use this integration, your organization must have an active Worktual account. New users can sign up here: New User.

Why Choose Worktual Contact Centre for Zendesk:

• Direct Chat : Agents can initiate and respond to customer chats without leaving the Zendesk interface. This includes live chat sessions and internal collaboration, streamlining workflows and reducing resolution time.
• Omnichannel Chat : Manage real-time conversations across multiple channels—Facebook Messenger, Instagram DMs, WhatsApp, SMS, Email, and AI-powered chatbots—directly within Zendesk. Agents can deliver consistent, seamless experiences across platforms without switching tools.
• Click-to-Call : Agents can trigger outbound calls using Worktual Contact Centre to the customers by clicking call icon in the Zendesk.
• Interaction History : Access a complete timeline of customer interactions—calls and chats—within Zendesk. This ensures every conversation is context-rich, leading to higher satisfaction and improved first-contact resolution.
• Data Privacy & Security : Worktual is committed to safeguarding your data. All customer information is encrypted in transit and at rest using industry-standard protocols. Access is restricted to authorized personnel and controlled by role-based permissions. Worktual complies with all relevant data protection regulations, ensuring your organization’s data remains secure, private, and fully under your control.