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RevenueCat Customer Profiles

View customer purchase data from RevenueCat in Zendesk sidebar

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설치

6

호환:

Support

개발자

RevenueCat

Streamline Support with RevenueCat Integration

RevenueCat Customer Profiles integrates your subscription data directly into the Zendesk Support interface, displaying critical customer information in the sidebar to save your support team valuable time.

  • Instant Access - View customer subscription status, purchase history, and account details without leaving Zendesk
  • Time-Saving - Eliminate the need to switch between Zendesk and RevenueCat dashboards
  • Enhanced Support - Make informed decisions with complete subscription context at your fingertips

Perfect for support teams handling subscription-based products who need quick access to customer billing and subscription information while resolving tickets.

Data Security & Privacy

Your customer data security is our priority:

  • Limited Data Access - The app only uses customer identifiers (email and app user ID) to lookup corresponding users in RevenueCat and display relevant subscription information
  • Secure Transmission - All data is transmitted with TLS encryption to ensure customer information remains protected in transit
  • Enterprise Security - RevenueCat maintains SOC2 and ISO 27001 compliance, providing enterprise-grade security standards
  • Secure Infrastructure - Customer data is securely stored on Amazon Web Services (AWS) in the United States with industry-leading security certifications
  • Data Processing - RevenueCat acts as a data processor on behalf of customers, with comprehensive Data Processing Addendums governing data handling
  • GDPR Compliance - Full compliance with GDPR requirements, including user rights for data access, rectification, and erasure
  • No App Storage - Customer data is retrieved in real-time and not stored by this application
  • Privacy Policy - For detailed information about data handling practices, please review RevenueCat's privacy policy at https://www.revenuecat.com/privacy/

설치 방법

Follow these steps to set up the RevenueCat Customer Profiles app:

Step 1: Get your RevenueCat credentials

  1. Log in to your RevenueCat dashboard at https://app.revenuecat.com
  2. To find your Project ID:
    • Navigate to your project settings
    • Go to the "General" section
    • Copy your Project ID from the displayed information
  3. To get your API v2 secret key:
    • Go to the "API Keys" or "Platforms" section in your dashboard
    • Under "Secret API keys", click "+ New secret API key" if you need to create one
    • Copy an existing secret API key (begins with "sk_")

Step 2: Configure the app in Zendesk

  1. In your Zendesk instance, go to Admin Center
  2. Click "Apps and integrations" in the sidebar
  3. Select "Apps > Zendesk Support apps"
  4. Find "RevenueCat Customer Profiles" in your installed apps
  5. Hover over the app and select "Change settings"
  6. Enter your RevenueCat Project ID in the "RevenueCat project ID" field
  7. Enter your RevenueCat API v2 secret key in the "RevenueCat project secret API key" field
  8. Click "Update" to save your settings

Step 3: Verify the setup

  1. Open any Zendesk Support ticket
  2. Look for the RevenueCat Customer Profiles app in the right sidebar

  3. The app will display subscription information for the ticket requester if they exist in your RevenueCat project

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