Hide Ticket Forms

The Hide Ticket Forms App makes it easy to hide ticket forms in the Agent Interface. Follow the simple set up instructions to choose which forms should be hidden. Then choose which groups or roles should have the forms hidden..

About the Hide Ticket Forms app

Do you ever find it necessary to enable forms for some groups of agents but not for others? Think it’s cumbersome to have every single form available for every single agent? Or maybe you have certain agent roles that need to have specialized ticket forms that shouldn't be visible to other agents. If so, then the Hide Ticket Forms app may be right for you.

This app makes it easy to hide ticket forms in the agent interface. Just install the app and then follow the set up instructions to start hiding forms. Have more questions? Check out our help centre article for more details.

Key Use Cases

Ideal for a range of use cases, such as restricting form access, keeping the form list compact, only showing the forms needed by the agent, or helping on board new agents by only having them see the forms they need.

• Hide forms based on group

• Hide forms based on user role

• Install multiple times to set up different rules for different teams

• Keep separate agent and Help Centre forms

• Keep form lists neat and compact

About Eastern Logic

We strive to provide thoughtful solutions for organizations using Zendesk. Our solutions range from the simple apps that add a key piece of missing functionality, to bespoke consulting engagements implementing highly complex workflows. We welcome feedback on existing apps as well as enquiries about custom solutions. Please leave a review below or get in touch with us here.