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Ticket Auto Merge by DataFox Labs

Automatically merge duplicate tickets from the same requester based on your custom conditions

2 reviews

설치

1

호환:

Support

개발자

DataFox Labs

Simplify and enhance your customer support with Ticket Auto Merge—the essential Zendesk app that automatically merges duplicate tickets. Designed to boost efficiency and improve customer satisfaction, Ticket Auto Merge identifies and merges duplicate support tickets, allowing your team to deliver faster, more cohesive responses. 🚀

Here’s how Ticket Auto Merge can enhance your Zendesk experience:

  • 🔄 Boost Efficiency and Reduce Agent Workload: Automatically detect and merge duplicate tickets with precision. Ticket Auto Merge simplifies ticket management by reducing repetitive tasks, letting your agents focus on resolving unique customer issues without distractions.

  • 🤝 Deliver Unified, Customer-Centric Support: Say goodbye to fragmented replies! Ticket Auto Merge consolidates conversations into a single thread, allowing your agents to provide cohesive, personalized responses and improve response times—keeping customers satisfied and informed.

  • ⚙️ Customize to Fit Your Support Workflow: Tailor Ticket Auto Merge’s rules to align with your unique support needs. Merge tickets based on criteria like ticket subject, customer details, or other key identifiers, so you’re always in control of the merging process.

  • 💻 Easy Integration with Zendesk: Setting up Ticket Auto Merge is quick and straightforward. Seamlessly integrate it with your Zendesk platform, and start managing duplicate tickets more efficiently without any technical hassle.

Enhance your support operations, free up agent time, and improve customer satisfaction with Ticket Auto Merge. Start transforming your ticket management process today to deliver the smooth, efficient support experience your customers expect! 🌟

Filter ConditionsMatching CriteriaTrigger Conditions

For more detailed information on how to use the ticket auto merging app, please refer here.

You have some feedback? Please feel free to reach us via email help.datafox@gmail.com.

설치 방법

Get started in a few easy steps:

  • Once you selected the app, click Install to install the application in your Zendesk instance
  • Open the Ticket Auto Merge app from the left navigation menu in your Zendesk Support dashboard.

  • Click Get Started and proceed on Install on the next screen and wait the process to finish.
  • Allow Connection on the next screen and voila, you’re done!
  • Configure the app's merging criteria and watch the magic happens.🌟

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