Netomi is a market leader in AI for Customer Support. Netomi's Generative AI-powered virtual agent, Netomi Agent Assist, acts as a workforce multiplier, supporting the complete agent journey by elevating efficiency and effectiveness. effortlessly integrates into your workforce. This tool provides agents with instant, contextually relevant case information, allowing for swift and accurate customer responses. Key features include:

• One-Click Case Summarization: Netomi's AI provides quick, brand-safe responses, enhancing agent productivity and customer satisfaction, and improving key metrics like response rates and handling times.

• Intelligent AI Co-Pilot: Agent Assist equips agents with smart suggestions, conversation context, sentiment analysis, and deep data integration, reducing handling times.

• Multi-Channel Capability: Ensuring consistent customer support across all communication channels.

• Data-Driven Insights: Real-time analytics and reports from Netomi AI Studio enable continuous interaction optimization.

• Customizable Training: Adapt AI responses using historical data or pre-trained skills, aligning with brand values.

• Broad System Integration: The platform syncs with essential business systems, forming a unified support framework.

• Advanced AI Management: Offering comprehensive training and optimization for brand safety.

• Enterprise-Grade Security: A strong commitment to protecting customer data and privacy.