WhatsApp Connector for Sell by Respira
Send Proactive WhatsApp messages
19 reviews
설치
377
호환:
Sell
개발자
Respira Internet
This app will require you to have a Zendesk Suite Professional or Enterprise license. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help.
This app enables your agents to send Proactive WhatsApp messages from the sidebar or from the topbar of your Sell instance. It works in conjuction with the WhatsApp Connector by Respira App from the Zendesk Support Marketplace.
This enterprise class app:
- Sends immediate and scheduled WhatsApp Proactive messages.
- Supports multiple phone lines and users.
- Sends bulk WhatsApp messages from Excel and .csv files through the equivalent App in Zendesk Support
- Solves the Facebook 24h response limit issue.
- Features Spanish, English and Portuguese languages.
Add WhatsApp Proactive Messaging into your workflows
- Start WhatsApp conversations and track them in combination with Zendesk Support
- Avoid the 24h response limit from Facebook.
- Send WhatsApp messages with videos, documents, images, customized headers and footers, action buttons, etc.
- Send Bulk WhatsApp messages from excel or csv files through the equivalent App in Zendesk Support
- Schedule your WhatsApp message deliveries.
- Create WhatsApp templates without accessing the WhatsApp administrator through the equivalent App in Zendesk Support
All with zero coding.
Track your conversations in combination with Zendesk Suite
- Get your leads, contacts, leads with internal notes about message delivery results.
- Monitor your messaging activity in real time using Zendesk Support Views and Zendesk Reports.
- Get notified instantly in Zendesk Support if a notification cannot be delivered.
- Visualize and download your notification data through the equivalent App in Zendesk Support
How it works
Create your WhatsApp templates directly in Zendesk Support, and immediately use them:* By uploading Excel files* By using the sidebar app in leads, contacts and deals* By using the topbar WhatsApp button.* By setting up triggers, automations, macros, and bots in Zendesk Suite* By using our API
Some things to consider
The end users' reply to your proactive WhatsApp messages will appear in a new or existing ticket in Zendesk Support, opening a 24 hour window for free text messages to be sent through Zendesk Support. Sales representatives using Zendesk Sell will also need a Zendesk Suite licence to reply to end users via Zendesk Support, or will have to indicate to a customer service agent through an internal comment (as light agents) the text of the reply.
The sidebar app in Zendesk Sell also provides a link to the existing WhatsApp conversation with that end user in Zendesk Support. On top of that, the Zendesk Support App in Zendesk Sell indicates whether there are opening tickets with that end user.
Developed by Respira Internet.
설치 방법
In order to install this app, you need to:* Visit the Zendesk Support Marketplace, and look for our app. You can search for "Respira" * Click install
You will see asked to enter a Connection API Key. If you install the App for the first time, leave it blank.If everything goes well, you will find an icon in the left bar of your Zendesk Workspace. You will also find an app on your ticket sidebar, that will show an info message until you enter your connection API Key in the app settings.
After that, follow the instructions here to complete the Zendesk Support installation here.
Once you have successfully completed the installation in Zendesk Support:* Visit the Zendesk Sell Marketplace, and look for our app. You can search for "Respira" * Click install * Enter your Respira API Key Setting as you did with the Support app
Contact us if you do not have a Zendesk Support license, or if you need further support.
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