Zirous helps organizations unlock the full potential of Zendesk across both Customer Experience (CX) and Employee Service (EX/ITSM) through seamless implementations, integrations, and ongoing optimization. With 35+ years of technology consulting, we blend deep IT expertise with service-design strategy to deliver scalable, data-driven results.

We’re also the only implementation partner for Oomnitza, the leading enterprise asset lifecycle and IT orchestration platform. That means we can pair Zendesk with Oomnitza to automate onboarding/offboarding, unify device and application inventories, enforce governance, and trigger cross-system workflows, so your customer and employee service runs on accurate data with fewer manual steps. For more details on this partnership, go to https://www.zirous.com/zendesk-oomnitza-zirous-itsm/.

As a trusted Zendesk partner, we go beyond setup—we tailor Zendesk to your processes, align to best practices, and ensure it evolves with your business. Our proven approach empowers teams to deliver faster, more personalized, and more efficient service for customers and employees.

Our Zendesk Offerings Include:

• Quick Start Implementations: Seamless setup and configuration for CX and Employee Service (IT/HR/Fleet/Facilities), including forms, SLAs, routing, AI capabilities and a functional knowledge base to provide rapid time-to-value.
• Optimized Workflows & Alignment: Refine and enhance your current Zendesk environment to improve agent efficiency and customer outcomes.
• Effortless Migrations: Smoothly transition from legacy platforms to Zendesk with minimal disruption.
• Custom Integrations & Development: Connect Zendesk with CRMs, analytics HRIS/IdP and device management to unify data and automate onboarding/offboarding.
• Comprehensive Enablement & Support: Ongoing optimization, automation, and training to ensure long-term success.

Zirous + Zendesk modernize support operations, unify data, and elevate experiences—whether you’re launching service for customers, employees, or both.