Crayon and SoftwareOne have merged to form a global powerhouse in IT services, cloud optimization, and software asset management. As part of this transformation, we bring together decades of experience, deep technical expertise, and a shared commitment to delivering exceptional value to our customers. Now, ready to bring Zendesk to the global market.
Through our legacy with Complit AS, we are proud to be the only certified Zendesk Premier Partner in Norway—and now, through our global partnership with Zendesk, we offer world-class customer experience solutions across markets.
We don’t just implement Zendesk—we use it daily. Our team has hands-on experience across industries and use cases, helping customers unlock the full potential of Zendesk through:
- Initial setup and customization
- Advanced integrations and automation
- Restructuring and optimization
- Ongoing support and strategic consulting
- Whether you're just starting your Zendesk journey or looking to elevate your existing setup, Crayon + SoftwareOne is your trusted partner.
Why Digital Customer Service Matters
Modern customers expect fast, accessible, and professional support. Digital customer service solutions are no longer optional—they’re essential for companies that want to deliver consistent, high-quality experiences.
We help organizations choose the right tools, implement them effectively, and ensure adoption across teams. Our services include:
- Solution selection and implementation
- Technical integration and project execution
- Continuous improvement and optimization
- Our goal is simple: to equip your business with the best digital customer service tools - so you can deliver outstanding experiences—every day.
Zendesk Services
As a Zendesk Master Partner, we support customers with all types of needs—from pain points to performance enhancements. We assist:
- New customers with onboarding and implementation
- Existing users with restructuring, optimization, and scaling
- Teams with training, automation, and reporting
- Interested in what we can do for your business? Book a virtual coffee meeting with us today.
Chatbot Solutions
Chatbots are a cost-effective way to automate customer interactions and reduce the load on your service desk. Our chatbot solutions:
- Handle FAQs and routine inquiries
- Seamlessly escalate to live agents when needed
- Integrate fully with Zendesk
- Support Norwegian and other languages
- We work with leading chatbot providers to deliver smart, scalable solutions tailored to your needs.
Voice of the Customer Solutions
Customer feedback is a powerful tool for improvement. Our Voice of the Customer solutions help you:
- Collect feedback at key moments and touchpoints
- Integrate feedback with Zendesk ticketing for follow-up
- Analyze insights via dashboards and scheduled reports
- We partner with top Feedback Management providers to deliver structured, actionable insights that drive better service outcomes.
